Who's behind JAR Automation
Built by someone who does this professionally. Designed for businesses that shouldn't have to.
The short version
JAR Automation was built by someone who spends his days designing and managing automation systems for a nationwide company. A business that's pioneered automation in its industry, handling thousands of customer interactions at scale.
The same principles that make that work at enterprise scale are what JAR brings to local businesses.
Most local businesses get bookings from five different places. Their website, Instagram, phone calls, WhatsApp, word of mouth. Their booking platform only knows about the ones that came through the website. Everyone else gets forgotten. No follow-up, no review request, no reminder to come back.
JAR exists to close that gap. One customer database for every booking source. Automations that follow up with every customer, not just the ones your platform knows about.
Why this exists
Most local businesses are brilliant at what they do. Haircuts, grooms, details, ink. But the bit that happens after the job? The follow-up, the review request, the rebooking reminder? That just doesn't happen.
Not because they don't care. Because they're busy doing the next job. And the next one. And by the end of the day, following up with customers is the last thing on anyone's mind.
JAR exists because the technology to solve this has been around for years. Big companies use it every day. But nobody's packaged it up and made it simple enough for a nail tech in Ashton or a valeter in Hyde to actually use. That's what JAR does.
The same systems that manage follow-ups for a nationwide company can do the same for a business of one. They just need someone to set them up.
The thinking behind JAR
How we think
Every customer, not just the online ones
Your booking platform follows up with customers who booked through it. We follow up with all of them, including the ones who called, messaged, or walked in.
You don't touch anything technical
We handle the setup, the testing, and the maintenance. You carry on doing what you do.
Results first, always
We only build automations we believe will earn more than they cost. If we don't think it's worth it, we'll tell you.
Not a faceless platform
We're not a software company that sells you a login and disappears. When you message support, you're talking to the people who actually built your system. Not a chatbot. Not a call centre. Us.
Every client gets a direct line. If something breaks, we fix it. If you have a question, we usually answer the same day. If you want changes, we make them. The whole point is that you never have to think about this stuff.
- Direct support from the people who built it
- A response to every message, usually the same day
- We review your automations regularly and have automated alerts that catch issues before they affect your customers
- Small changes covered by your plan
- One point of contact, always
Why local businesses
Big companies have entire teams handling their customer follow-up. Local businesses have one person doing everything: the work, the bookings, the follow-ups, the invoices.
That's where automation makes the biggest difference. Not at scale. At the point where one missed follow-up is a lost customer.
What JAR does. And what it doesn't.
What JAR does
- One customer database for every booking source
- Automated review requests
- Rebooking reminders
- Win-back messages for lapsed customers
- Booking confirmations
- Appointment reminders
- Customer database and portal
- Calendar sync (website bookings) + dashboard entry for all other bookings
- Regular performance reports showing what's working
- Ongoing support and maintenance
What JAR doesn't do
- Run your social media
- Build your website
- Manage your ads
- Do your accounting
- Answer your phone
- Anything outside automated customer follow-up
- Replace your booking platform
Your data stays yours
When you sign up with JAR, you're trusting us with your customer information. We take that seriously. Your data is stored securely, used only to run your automations, and never shared with anyone. If you ever leave, your data is always available to you, and we delete our copy. No questions.