Got questions?

JAR is a service that automatically follows up with your customers after every job. When a customer has an appointment with you, they'll get a thank-you and review request, and reminders to book again, all without you doing anything. You get a dashboard where you can see every customer and every message that's been sent.

No. We set everything up for you. The only thing you need to do is log into your dashboard, which is as simple as logging into any website. If you can check your email, you can use JAR.

There are two ways bookings reach our system. If your customers book through your website, that already syncs to your Google Calendar. We read it from there and the follow-up happens automatically. For everything else, whether that's phone calls, DMs, texts, or walk-ins, you enter the booking details into your JAR dashboard. It takes about 10 seconds, and we handle the rest from there, including adding it to your Google Calendar for you automatically.

Every JAR plan handles this. You enter bookings through your JAR dashboard as they come in, and we create the calendar event and trigger all the follow-ups from there. You don't need a separate booking platform or website. JAR Retain and Results include no-show follow-ups. JAR Results additionally adds booking confirmations and appointment reminders on top, which is especially useful if you're managing everything manually.

No. JAR works alongside your existing platform. If you use Fresha, Timely, or anything else that syncs with Google Calendar, your online bookings flow into JAR automatically. You keep using what you already use. JAR just builds on top of it.

It's the free calendar app that comes with any Gmail account. If your booking system syncs to Google Calendar, we can read appointments from it automatically. If it doesn't, or you don't have a booking system, no worries. You enter bookings through your JAR dashboard and we add them to your calendar for you.

That depends on your plan, but typically: a thank-you and review request after their appointment, and a rebooking reminder when they're due back. On JAR Retain and Results, they also get a message if they haven't been in for a while. On JAR Results, they also get a booking confirmation when they book and a reminder the day before. Every message is written and approved by you before anything goes live.

Yes. We write every message and show it to you during setup. Nothing goes live until you've approved it. If you want to change the wording at any point, just tell us and we'll update it.

Every message includes an unsubscribe link. If a customer clicks it, they're automatically removed from future messages, no action needed from you or us. If a customer tells you directly they don't want messages, you can mark them as opted out on your dashboard in two clicks.

You can mark it as cancelled in your dashboard. This stops any follow-up messages from going out to that customer for that appointment. Takes two seconds.

Email is our primary channel. SMS (text message) is an automatic fallback: if a customer doesn't have an email address on file, we reach them by text instead, so nobody slips through. SMS is included on every plan, with a monthly allowance of 60 on JAR Reviews, 100 on JAR Retain, and 200 on JAR Results. Any messages beyond your allowance are 9p each.

Log into your dashboard anytime and you'll see your customer list, the messages that have been sent, and your follow-up activity. You also get regular performance reports showing what's working.

It's your own private login area on our website. When you log in, the dashboard shows your customer list, appointment history, and follow-up activity.

One thing: if a customer books with you outside of your website, whether that's a phone call, a DM, a text, or a walk-in, you enter their details into your dashboard. Name, contact info, service, date. Takes about 10 seconds. We create the calendar event and trigger all the follow-ups from there. Website bookings are handled automatically.

Yes. The dashboard works in any web browser, including on your phone. There's no app to download. You just go to the website and log in.

There are three plans. JAR Reviews starts at £199 setup plus £49 per month. JAR Retain is £299 setup plus £69 per month. JAR Results is £449 setup plus £99 per month. The setup fee is paid upfront, your first month's subscription is free, and all plans have a 3-month minimum term. Full details are on our packages page.

JAR Reviews covers review requests after every job. JAR Retain adds rebooking reminders, win-back messages for customers who haven't been in for a while, and no-show follow-ups. JAR Results adds booking confirmations and appointment reminders, plus AI-powered business analysis, a quarterly review call, and proactive optimisation. Every plan includes your own dashboard and ongoing support.

Yes. You can move up a tier at any time. We'll add the new features to your existing setup without disrupting anything that's already running.

There's a 3-month minimum term so your automations have time to show results. You pay the setup fee upfront and your first month's subscription is free. After the minimum term, your plan runs month to month and you can cancel with 30 days' notice. No exit fees and no penalties.

We're currently offering free setup for our first five founding clients. You just pay the monthly fee. In return, we ask for honest feedback and a testimonial once you've seen the results. After those five spots are filled, standard pricing applies.

No. The setup fee and monthly fee are what you pay. Every plan includes a monthly SMS allowance (60 on JAR Reviews, 100 on JAR Retain, 200 on JAR Results). The only additional cost is if you go over your allowance, and each extra text is 9p. We'll always tell you before any additional charge.

Yes. Your data is stored securely with encryption, meaning it's scrambled so nobody can read it except through your account. We don't share it with anyone, we don't sell it, and we don't use it for anything other than running your automations.

You do. Your customer data belongs to you. Request an export at any time and we'll send it over. If you ever leave JAR, we delete our copy. Full details are in our Data Processing Agreement.

We give you your data in a standard format, then permanently delete everything from our systems within 30 days. Nothing is kept.

We need access to your Google Calendar so our system can read your appointments and create calendar events when you enter bookings through your dashboard. We don't access your emails, contacts, files, or anything else. Just the calendar. You grant this through Google's standard permissions screen, and you can revoke it at any time.

We monitor your automations behind the scenes to make sure everything is running as it should. If something goes wrong, we catch it and fix it. If there's something we need from you, we'll get in touch. You can also email us anytime at support@jarautomation.co.uk and we usually respond the same working day.

Yes. Small changes to wording, timing, or which messages go out are covered by your plan. If you want something bigger, like a completely new automation, we'll quote it separately. Additional automations start from £99.

Yes. Everything is set up and managed remotely. Our platform works for any appointment-based business in the UK.

No. Every automation is designed to be useful, not annoying. A review request after a job, a reminder when they're due back, a check-in if they've not been for a while. Each message has a purpose and a sensible delay. We don't send weekly promotions or constant offers. If a customer opts out, they're removed immediately.

JAR Results includes AI-powered reports that analyse your customer data and spot trends you might not notice yourself. Things like which weeks are busiest, how your review rate compares to the volume of requests, whether customers are rebooking faster or slower, and where your biggest opportunities are. The reports are written in plain English, not charts and jargon. They land in your dashboard and we walk through them with you on your quarterly review call.